Global Head of Support

Overview

Role responsible for leading global support strategy and team.

Ideal candidate has proven experience in scaling customer support in a B2B SaaS environment.

Locations

• Spain

Requirements

• Proven experience in leading customer support
• Strong track record in improving customer satisfaction
• Experience with customer support technologies like Zendesk

Responsibilities

• Lead a globally distributed support team
• Optimize support operations
• Drive continuous improvement in customer experience

Benefits

• Work From Home allowance
• Health insurance
• Flexible hours