Digital Customer Success Partner

Overview

Key role in Customer Success supporting clients' digital training strategies.

Ideal candidate has 1-1.5 years in Customer Success, preferably in SaaS, with a proactive approach.

Locations

• Canada

Requirements

• 1-1.5 years in Customer Success
• Experience with SMB clients
• Proactive client management

Responsibilities

• Support clients in digital training
• Ensure contract renewals
• Manage client KPIs
• Develop processes and reporting
• Identify customer use-cases
• Build client relationships
• Reduce churn
• Share best practices

Benefits

• Health insurance
• RRSP matching
• Parental leave
• Professional development
• Unlimited PTO
• Sick leave
• Holiday time
• Diversity initiatives