Customer Success Manager DACH

Overview

Role focused on ensuring client success in the German market through effective project management and support.

Ideal candidate has 3-4 years of Customer Success experience, native German, and fluent English.

Locations

• United Kingdom, England, London

Requirements

• 3-4 years in Customer Success
• Native German and fluent English
• Experience in SaaS industry
• Strong interpersonal skills

Responsibilities

• Manage client implementation and support
• Ensure contract renewals
• Develop client relationships
• Identify customer use-cases
• Reduce churn
• Collaborate with sales team

Benefits

• Health benefits
• Flexible hours
• Diversity and inclusion initiatives
• Corporate social responsibility programs