Customer Success Manager DACH

Overview

Key role in ensuring client success in the German market through effective management and support.

Ideal candidate should have 3-4 years of experience in Customer Success, preferably in SaaS, with strong communication skills.

Locations

• Germany, Berlin, Berlin
• Germany, North Rhine-Westphalia, Köln
• Germany, Hamburg, Hamburg

Requirements

• 3-4 years in Customer Success
• Native German and fluent English
• Strong interest in digital education

Responsibilities

• Manage implementation team for client success
• Support clients in digital training strategy
• Ensure contract renewals
• Identify customer use-cases
• Develop trust with clients
• Reduce churn by identifying at-risk customers
• Work with sales team on client KPIs
• Share best practices with Client Success Team

Benefits

• Work From Home perks
• Medical insurance
• Gym subscription
• 1 month parental leave for second parent
• Flexible hours
• Diversity and Inclusion initiatives
• Corporate Social Responsibility programs
• Impactful culture framework