Customer Support Engineer

Overview

Role focused on ensuring customer success and stability in healthcare technology.

Ideal candidate has 5+ years in technical support with strong problem-solving skills and healthcare tech experience.

Locations

• United States

Requirements

• 5+ years in technical support
• Experience with healthcare interoperability standards
• Strong SQL skills
• Bachelor's degree in relevant field

Responsibilities

• Serve as technical point of contact
• Lead investigation and resolution of issues
• Collaborate with Engineering and Product teams
• Monitor data pipelines
• Support triage process for inbound cases
• Identify opportunities to improve tooling
• Contribute to internal knowledge bases
• Foster culture of empathy and technical excellence

Benefits

• 100% Paid Medical and Dental Insurance
• Unlimited PTO
• Equity
• 401(k)
• Home Office Stipend
• Parental Leave