12Go Asia

Senior Customer Support

12Go Asia

Overview

Role involves providing senior customer support and resolving issues for travelers.

Ideal candidate has 2-3 years of customer support experience and is fluent in English.

remotemidpermanentfull-timeEnglishZendeskSQL

Locations

  • Armenia
  • Vietnam
  • Ukraine
  • Georgia
  • Thailand

Requirements

  • 2-3 years of customer support experience
  • Fluent in English
  • Knowledge of Internet services and software technologies

Responsibilities

  • Resolve customer complaints
  • Assist customers with information
  • Communicate with colleagues
  • Track reviews and support cases
  • Suggest operational improvements

Benefits

  • Remote work
  • Development opportunities
  • Internal growth opportunities
  • Competitive leave
  • Annual company offsite
  • High-growth environment